diane R. provo, utah January 15, 2020 "He kept trying to figure out how to fix the problem and even called to discuss it with someone else, as well. He was able to do a work around until the part can be installed that is needed. AND, even after working all day in Salt Lake, he was at my home quickly and stayed cheerfully until it was figured out. Also, I want to mention that last week Ralph was excellent, as well. And, I am very grateful that he encouraged me to get the maintenance package. It really will help with this repair."