We Can Repair Any Kind of Gas Fireplace in Provo

Gas fireplaces make adding comfort to your Provo home simple. Just flick a switch or press a button for direct heat.

They’re also fairly effortless to use. Unlike their woodburning equivalents, there’s no need to add firewood or sweep up ashes. But like any other natural gas equipment, these fireplaces need annual service to help them run efficiently and avoid failure.

When your fireplace won’t light or won’t stay lit, the professionals at Service Experts Heating & Air Conditioning can help. Use our step-by-step tips first. If your fireplace still isn’t heating correctly, contact us. We can work on any type. All of our professionals are NATE certified, which means they’ve finished rigorous education to better help you. And all of our excellent work is backed by a 100% Satisfaction Guarantee for a year.*

Gas Fireplace Troubleshooting Tips

Fireplace Won’t Start

There could be a couple of reasons why your fireplace won’t start. Pull off the cosmetic piece below your fireplace to access its parts.

  1. Is a breaker tripped? Check your home’s electrical panel and adjust breakers as necessary.
  2. Is the gas working? Ensure the valve is in the “open” placement.
  3. Is the pilot light lit? If it is out, follow manufacturer instructions to relight it. Connect the vent cap to stop drafts from extinguishing it.
  4. Pilot light turns on but won’t stay ablaze? There could be an issue with the thermocouple, a metal safety sensor that monitors gas flow.
  5. Pilot light stays on but fireplace won’t light? It could be the thermopile, a metal piece that changes heat to electricity to open the gas valve.

If you think there’s a problem with the thermocouple or thermopile, get in touch with us for help.

Fireplace is Making Odd Sounds or Smells

  • Rumbling or roaring noises? Tweak the flame and vacuum the burners once they’ve completely cooled.
  • Grinding or shrieking sounds? Have Service Experts Heating & Air Conditioning service or put in a new blower.
  • Strange smells? Clean the fireplace’s interior and flue using the steps below. If you smell rotten eggs or burning wires, stop using the fireplace, open windows in your home and get in touch with us immediately.

Cleaning Your Gas Fireplace

Cleaning your gas fireplace on a regular basis can help it run more efficiently and avoid costly malfunctions. It may even help it last longer.

  1. Verify your fireplace is completely cooled.
  2. Switch the gas off by turning the valve to “off.”
  3. Remove the gas logs, inspect them for cracks and clean them with a soft-bristled brush.
  4. Remove the lava rocks, vacuum them one at a time and remove soot with the brush.
  5. Clean the inside of the fireplace with a vacuum hose attachment.
  6. Clean inside edges with a moist cloth. Use warm, soapy water to clean up dust or soot accumulation.
  7. Replace lava rocks and logs in the same order.
  8. Clean the glass housing with special fireplace glass cleaner and let it dry. Windex is not recommended as it can etch the glass or cause it to shatter.
  9. If you have a vented gas fireplace, examine the outside vent and get rid of debris such as leaves or bird nests.
  10. Ensure your carbon monoxide detector is operating appropriately.

Schedule Annual Maintenance Today

Once your fireplace is running again, enroll in annual tune-ups with us. These inspections can potentially find issues before they begin. We’ll inspect your components for cracks. We’ll also make sure there aren’t any leaks and that pressurization levels are right.