Service Experts of Raleigh Helps Man Go Above and Beyond for His Neighbor

June 29, 2016

Back in May, Service Experts Heating and Air Conditioning of Raleigh received a phone call from a wonderful man named Jimmy from the Raleigh community who told our team about a special project he was working on for his neighbor Kyla.

Kyla Tracy is nine years old and was born with Osteogenesis Imperfecta, sometimes referred to as brittle bone disease. She depends on a wheelchair to get around and her house was not wheelchair compatible, due in large part to the size of the wheelchair. When Jimmy realized the problem, he thought about remodeling the Tracy family’s residence to make it entirely wheel-chair compatible. But because of the age of the home, it was going to be more work than he first thought. Not yet defeated, Jimmy elected to try turning the Tracy family’s carport into a wheelchair friendly apartment, which would come complete with Kyla’s own playroom, bedroom, bathroom, and kitchenette.

Excited, Jimmy started contacting local businesses, including electricians, building supply companies, and plumbers and all of them said they would be thrilled to help and contribute services and supplies. He called Service Experts of Raleigh for the HVAC (heating, ventilation, and air conditioning) part of Kyla’s new living area. Our Service Experts employees went to Kyla’s home to learn more about the renovation and were in awe of how smart and kind Kyla was and they determined they had to be involved.

Kyla’s father, Jared Tracy, said he assumed he would pay for the $12,000 heating and cooling system for his daughter’s new apartment, but with the assistance of Lennox and RE Michel, the team at Service Experts was able to give the Tracy’s an invoice that read:

“We’re honored to present you with a complete heating and cooling system at not cost as long as we can all get hugs.”

The staff at Service Experts of Raleigh were overwhelmed to help provide such a precious girl with a much-deserved place for her to live that accommodates her wheelchair and allows her to move around safely and efficiently. The work isn’t done yet, though. Kyla’s family is working to purchase a wheel-chair accessible vehicle to better transport Kyla and her wheelchair. To learn more or to donate to the Tracy’s van, please go to their GoFundMe account.

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