How to Fix Your Nest Thermostat When it Won't Respond

January 18, 2016
If your home is running on the Nest Thermostat you have probably read about the recent outages and may be living in fear of the dreaded technology glitch that is causing many Nest users to lose heat in the dead of winter.

We are here to calm your fears!

Nest Support has published an informative page with the very convenient title “What to do if your Nest Thermostat has become slow, unresponsive, or won’t turn on.” Obvious, much?

For additional information, please visit their Nest Support page. For a quick overview, keep on reading:
Nest Thermostats that were recently updated to software version 5.1.3 or later have been having some problems, including becoming unresponsive, not correctly charging the battery, or shutting down completely. Nest says to try recharging and restarting your thermostat to resolve the glitch and get it up and going again.

Indications of this glitch include the following:
  • the thermostat not working in the Nest application and disconnected from the Wi-Fi
  • the thermostat tells you the battery is low and it needs to turn off
  • the thermostat’s animated features are slower than usual
  • the thermostat shows a message saying, “Please remove the thermostat from its base, then reattach it;”
  • the thermostat’s display is black and unresponsive (you may also observe a blinking red or green light above the display)
  • the thermostat can’t control the corresponding HVAC unit(s)

If your Nest Thermostat is turned on but you can’t control it or it’s running slow, try manually restarting it beginning with turning the thermostat off and then back on again. If your Nest Thermostat is off and won’t turn on, take the thermostat off the base and charge it using a USB cord plugged into a wall charger or a computer.

IMPORTANT: Do not try to restart your thermostat while it’s still connected to a computer for charging. (They didn’t elaborate why, but if Nest Support says don’t do it, DON’T.)

After roughly 10 minutes of charging, detach the Nest Thermostat from the USB cord. If the thermostat has turned on while charging, turn it off and then turn it back on again, manually restarting the thermostat. Once it has restarted completely, plug it back in to complete charging. After about 60 minutes of charging, disconnect the Nest Thermostat and restore it to its base.

You should be ready to rock and this point, but again, for more thorough instructions and information, go to Nest Support.

If you have gone through both of these processes and the Nest Thermostat is still showing signs of problems, you will need to bring in some backup. Enter us! If Service Experts Heating & Air Conditioning installed your Nest Thermostat, please feel free to call us at 801-396-0637 or schedule an appointment online. If your Nest Thermostat was not set up by Service Experts Heating & Air Conditioning, please reach out to Nest Support here.

Also, do not let this issue scare you about your Nest’s reliability. By owning and properly utilizing Nest, your thermostat is honestly saving money for you all hours of the day. When set it up correctly, Nest intelligently learns your lifestyle, then adjusts your heating and cooling use to optimize energy savings daily, which typically results in payback within 12 months. And, Nest is still one of the only thermostats under $300 on the market that does this. So don’t let one complication get you down. You were smart to invest in a Nest, because a smart thermostat is still one of the best investments in your home that you can make.
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